Booking and cancellation conditions

General booking and cancellation conditions


● Reservations
The reservation can be made online from the reservation tab of our website ( or by contacting us directly by WhatsApp 637043898, by the contact form on the web and by email (

The reservation will be made effective by paying a deposit of the 30% of the total stay, It can be done by Bizúm or by bank transfer, once we receive the signal from 30% the reservation will be confirmed.
As a concept in transfer or bizum, It must be indicated on behalf of the person making the reservation , date of stay and house reserved.

The deadline to make the signal of the 30% will be 48 hours since the reservation was made, if after this period the payment of the signal has not been made, the reservation will be canceled by the establishment.


● Hours
Departure: Before 12:00 Entry: Starting at 17:00
These hours may be flexible, if the circumstances of the accommodation allow us to provide cleaning and reception services at other times, contact us and we will inform you.


● Admission and Check-in
Upon arrival at the establishment or prior to arrival through online check-in, Guests must register with the data requested by the Civil Guard, for all people over 16 years, according to art 1 of the Decree 1513/1959 of 18 of August.


● Pending Payment
At the time of delivery of the Keys, the remainder of the rent will be paid..


● Cancellation of reservation
The conditions for canceling the reservation are as detailed below:
-If the cancellation is made with more than 15 days in advance, the reservation will be returned in full.
-If the cancellation is made less than 15 days, The signal delivered will not be returned due to the damage caused to the establishment. Nevertheless, for justified cause, (especially COVID) The establishment may agree with the guest to change the date of their stay.(subject to accommodation availability).


● Damages and Deposit
The client will be responsible for any damage caused by negligence or misuse and the costs of its replacement..
If it were so considered, A deposit will be requested before the client's arrival, that will be returned once the final cleaning is done. The amount of the deposit will be 200 euros per rented house.
Responsible use of the facilities is required of tenants. Faced with evidence of vandalism or reckless use of the same, the owner reserves the right to terminate the rental contract at any time, tenants having to leave the premises immediately.


● Squares
The contracted capacity of the accommodation may not be exceeded. In any case never the authorized capacity.
The stay or overnight stay of other people other than those who have rented the rural house is not allowed unless expressly authorized by the owner.


● Animals
Pets are not allowed.


● Data Protection.
Personal data will be incorporated into a personal file, whose purpose is the best performance of the hosting service. At any time the client can. exercise your access rights, rectification or cancellation in relation to said data, directing your request to the address of the owner of the files.


Casa Menchu ​​Rural Accommodation - Establishment with rural tourism license nº ARA355 - ARA 356 - NOW 357